Softek Global Services (SGS) is an independent Business Unit within a larger conglomerate, committed to upholding our company values and ensuring data confidentiality. We provide robust IT solutions to our clients across multiple time zones and foster a collaborative, innovative, diverse work environment.
We are seeking a motivated and detail-oriented Systems Engineer (Tier 3) to join our IT team. The job of a SystemsEngineer will be that of implementation, pointof escalation and maintenance for cloud hosted systems and related on-premises systems:
- Information Systems (IS/IT)is an independent Business Unit within SoftekGlobal Services as a part of a larger conglomerate and is expected to uphold the values and spirit of the companyand its foundersas well as the integrity wherein confidentiality is key while always being of outstanding character.
- The IT staffmust operate holistically, being aware of both the present and potential impactupon other systems, relevant scope, goals and initiatives both within and outside the team including other departments, customers and partners.
- Segregation and Securityof data will be requiredbetween hosting solutions and their subsystems.
- SGS IT coversa broad rangeof time zones.As such the team must be willingto work afterhours, within deadlines to meet milestones, schedule meetings, multi-task to meet demand.This is as needed when emergencies arise.
- SGS IT providesoversight and best practices recommendations as offerings.
Skills/Experience Required:
- Asset Management – Inventory, Warranty, Classification, Allocation, LifeCycle, Imaging,
- Workstation/Desktop Configuration
- Google Enterprise Implementations
- Helpdesk Support (Tier 1, 2 & 3): End User, On-call (if necessary), Workstation/Server/System TroubleshootingMicrosoft Enterprise Cloud Implementations (Strongimplementation/management/migration skills)
- Azure/Entra
- Defender365
- ExchangeOnline
- Hybrid ActiveDirectory
- InTune
- Lightning
- Microsoft 365 (Business, Enterprise & GCC)
- Microsoft Teams
- OneDrive
- Partner Portal
- SharePointOnline
- Microsoft Office Suite - 365 including Accessand Visio (Mac/Windows)
- Microsoft On-Prem Implementations
- Active Directory (Domain,DNS, GPO, User)
- Exchange
- File Server
- SharePoint
- Migrations Practices
- Moderate understanding of the followingTask Management systemsand their best use case:
- Cloud Storage Alerts
- Power Automate
- Project Management: Asana
- Ticket System: Zendesk
- Time Management: SharePoint 365 Group Calendar, ToDo, Timely App
- Networking
- Access Control Systems
- Configure DNS, EndpointDevices, IoT devices,Firewalls, Routers, Switches
- Domain Registration
- Internet Circuit – troubleshoot: fiber, ethernet, coax
- Managing NaaS deployments
- Proxy Server
- TCP/IP, iSCSI, Fibre channel, Ethernet, Jumbo frames, Spanning Tree Protocol
- VPN
- Wiring
- Operating Systems: Apple Mac, Linux, Microsoft Windows
- Power Management: UPS
- Security: API/Connectors, NetworkLAN, Cloud (WAN)
- Analytics: Audit Logs, Login Logs, Event/System Logs, Forensics, Litigation, Penetration Testing, Traffic Monitoring
- Cyber InsuranceCompliance standards
- Encryption: Bitlocker, TPM2.0,SSL & SMIME Certs
- Verification: Biometrics, Hardware Tokens, MilitaryCAC, MFA, Windows Hello
- Government Compliance standards & Certifications: CMMC,FedRamp, ISO, NIST
- Storage: data retention, data recovery
- Disaster Recovery
- Archival
- Backup
- Colocation
- Protocol/Methods: Deduplication, Delta Changes, Filesystems, NAS, NFS, RAID,
- SANS(vSANS), Seeding,Shadow Copies, SIEM,Storage Spaces, , SMB, TieredStorage
- Redundancy: fail-over, bonding,
- Remote Endpoint Supporttool: TeamViewer
- Remote Work & Hosting solutions:
- Microsoft Remote DesktopServices & Gatewayload balancing
- Virtualization:Azure Virtual Desktop,HyperV, VMware ESXi & Horizon,Dedicated
- Technical Writing – Compound SystemDiagrams, Draft Documentation Plans and Policies, Graphs, Guides, Organizational Charts, Outlines, Thorough Notation, etc.
- Training (teaching) end users
- VoIP implementations: portingnumbers, call groups,
Qualities of Character: (HighlyRecommended)
- Insightful
- Self-Educated
- Self-motivated/determined
- Social Skills – exemplary explanation skills, patience, punctual
- Tenacity/Endurance/Focus/Due Diligenceto complete a given task no matterthe scope
- Team Player - avoid or resolve confrontations in the best interests of the company
- Time Management
- Tinker/Puzzle solver
- Willingness to work within a diverse community
Softek Global Services provides a variety of benefits including company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options; company-paid life and disability insurance; 401k retirement savings plan with employer match; 11 company paid holidays per year, and paid time off.
SGS is committed to hiring and retaining a diverse workforce. They are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. They are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We are also committed to providing accommodations for persons with disabilities. If for any reason you require an accommodation or assistance with applying, please contact recruiting@softekgs.com.
